Ken Jervis Kia (Stoke-on-Trent) wins ‘Customer Experience’ accolade at Dealer Excellence Awards

Ken Jervis Kia (Stoke-on-Trent) has secured the ‘Customer Experience’ award at the 2025 Kia Dealer Excellence Awards. The awards were announced during the annual Kia National Dealer Conference in Liverpool, which took place on Tuesday 13 January.

Ken Jervis Kia continues its outstanding work in this category, having won the same accolade in the 2013, 2015, 2020, 2021 and 2022 Awards.

Ken Jervis Kia’s awards success underlines excellent satisfaction survey results of all Kia dealerships across various independent monitoring platforms. Last year, Kia gained its highest ever Reputation Score, with 13 dealerships reaching above 900 points, and 114 dealerships achieving above 800 with Ken Jervis achieving a score of 914.

Simon Hetherington, Commercial Director at Kia UK, said: “Customer experience across sales and service continues to be a major priority, with a clear correlation between experience, customer recommendation, and retention.

“It is my privilege to recognise the great work that Dave and James Norwood’s team at Ken Jervis Kia have accomplished over the past year, and many years before, providing the very best customer experience – congratulations on a very well-deserved award.”

Dealer Excellence Awards

The annual Kia Dealer Excellence Awards recognise outstanding performance across Kia’s nationwide network of 190 UK dealerships. This year’s honourees were celebrated for their exceptional commitment over the past 12 months, with the coveted ‘Dealer of the Year’ title awarded to the top performing retailer, and the joint second-placed dealerships each receiving a ‘Dealer Excellence’ trophy.