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07.02.23 – ‘Live Chat’ Reporting for Staffordshire Police, NUL Community Heroes Awards

Written by on 7 February 2023

Staffordshire Police are changing the way you can contact them as part of their commitment to help you as quickly, and in the best way they can, from the moment you get in touch with them.

The change will mean that you will no longer be able to report crime on Facebook or Twitter, but will be able to speak to a Force Control Room Operator 24/7 via a new ‘LiveChat’ option which will be available on the Staffordshire Police Website. You will also be able to continue to report crime directly on their website.

This LiveChat function was activated this morning. It has been brought in as Police continue to look at better ways of responding to you, while also ensuring that what you tell them is communicated to who needs to know within the organisation as quickly and effectively as possible.

This new scheme will mean that, from the moment you start a LiveChat, a dedicated Force Control Room Operator will be responsible for making sure what you are talking to them about is dealt with in the most appropriate and proportionate way.

It is important that you do not message Police on social media to report crime or concerns from 7 February as they will no longer be able to respond to you on these platforms.

Remember to call 101 or use our LiveChat if there is no threat to life or call 999 in an emergency.

For more information on how to contact Police, visit; Contact us | Staffordshire Police.


Community heroes in Newcastle-under-Lyme are to be honoured for the first time in a local awards scheme.

The Borough Council is launching the “Newcastle Heroes” awards, with a ceremony at the Mayor’s Charity Ball at the end of March.

Categories for the awards will include “Community Champion”, “Young Hero” and “Lifetime Achievement”.

Applications can be made online, by email or by post and the closing date is Friday 10th March.

Applications can be made online, by e-mailing or via post to Susan Davies at Castle House, Barracks Road, Newcastle-under-Lyme, Newcastle, ST5 1BL.

The closing date is Friday, 10 March 2023 at 5pm.