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‘New Era’ Domestic Abuse Service

Written by on 13 March 2024

New Era is the new holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke-on-Trent since 1 October 2018.
Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, New Era provides free and confidential support for victims, perpetrators and their families.

What is Domestic Abuse?

It takes many forms, is never acceptable and includes psychological, emotional, physical, financial, sexual and verbal abuse. If you’re suffering domestic abuse, you’re likely to feel isolated, hurt, upset and scared.

Domestic abuse includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality.

This can encompass but is not limited to the following types of abuse:

  • Coercive control
  • Psychological and/or emotional abuse
  • Physical abuse
  • Sexual abuse
  • Financial abuse
  • Harassment
  • Stalking
  • Online or digital abuse

If you’re experiencing domestic abuse and want advice or support, or to make a self-referral, please call New Era on 0300 303 3778 (24 hours). For general enquiries about New Era victim services please email:

If you want support to change your abusive behaviour, please call New Era perpetrator services on  0300 373 5772 or email:

New Era is available 24 hours a day, 365 days a year. New Era victim services is available by calling 0300 303 3778, or via the website and Live Chat facility The confidential helpline for perpetrators is available on 0300 373 5772 during normal office hours.